This Engagement Agreement (“Agreement”) governs the purchase of services from an AWS IQ Expert (“Provider”) by a customer (“Customer”). This Agreement incorporates the proposal specific terms (“Proposal Terms”) entered into by the parties via AWS IQ which sets out the services to be provided. If there is any conflict between the Agreement and the Proposal Terms, the Proposal Terms control unless otherwise specified in this Agreement. Amazon Web Services, Inc. and its affiliates (“AWS”) provide the AWS IQ service, but are not a party to this Agreement or Proposal Terms.